Welcome to The Cleaner Moray
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Faq

FAQ

Some of our top asked questions

It depends on the size of your home, how many rooms. Ultimately the choice is yours but we can give you a free quote based on our experience.
For Holiday Lets, End of Tenancy and Biohazard Cleaning we supply materials and equipment.

For regular domestic cleaning we ask you to provide all cleaning materials and equipment needed, unless otherwise agreed.
Yes, if you are happy with your cleaner, we will try and make sure you get the same cleaner every time though we cannot guarantee this due to holidays, sickness absence, and staff rotation. If your regular cleaner is sick or on holiday we can send you a replacement.
Yes, we charge a premium if you want one of our cleaning services on a Saturday or Sunday.
Yes. You don’t have to be at home when the cleaner comes to your home to clean. You can leave a set of keys with the cleaner. Most of our cleaners hold keys for customers’ homes. Our vetting practices, and the fact we are fully insured, means you can feel confident that your keys are held securely and responsibly.
As long as the property is in the Moray or Nairn Area then we will transfer your account to another address
Yes, we are insured for up to £2 million public liability insurance, and up to £10 million employers liability insurance.
Yes, we can provide references from our current customers.

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